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Create a friendly, long-term relationship with all your customers.
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TOPIC: Create a friendly, long-term relationship with all your customers.
#1822
Re:Create a friendly, long-term relationship with all your customers. 4 Months, 1 Week ago Karma: 0
I agree, and I think it's important to try to make the personal connection. In my experience, I've been contacted by a few sites to market music with them and the one that sent a personal email as opposed to a form email sticks out in my mind.
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Taggart
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#1827
Re:Create a friendly, long-term relationship with all your customers. 4 Months, 1 Week ago Karma: 2
i will always remember a shop where I got good service... more importantly i always remember where i DIDN'T..
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#1829
Re:Create a friendly, long-term relationship with all your customers. 4 Months, 1 Week ago Karma: 0
I've experienced that online and otherwise. It can be surprising how some businesses can still project a sense of community on the net or even in a large city with the right approach.
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#1833
Re:Create a friendly, long-term relationship with all your customers. 4 Months, 1 Week ago Karma: 2
The ones that can do that are the successful ones!
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#1835
Re: Create a friendly, long-term relationship with all your customers. 4 Months, 1 Week ago Karma: 0
atula wrote:
it is always the extra edge that counts. When you are visiting a shop, a shop owner who remembers you, who is polite, smiles and patiently takes you over all that he has to offer, without once thinking it to be a waste of time if you finally do not buy anything, is surely the shop owner you will remember and visit again..

That's SO true. Customers can also tell whether you are a phony (just being polite in the hopes that they will buy something from you) or a genuinely caring person. They respond to the genuinely caring shop owner (or customer service person) over the phony types.
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#1960
Re: Create a friendly, long-term relationship with all your customers. 4 Months ago Karma: 0
On the weekend I was impressed by my nephew in his new store. He was very friendly and professional to his customers and very helpful to a woman who was looking for another business. He let her use his phone book and phone to try to find where it was.

I think his next step will be to get a website up.
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