Archive for the ‘Marketing basics’ Category

Why should I pay attention to you?

Thursday, May 6th, 2010 by Lorenz

I want to sell you a piece of carbon (the same material graphite is made from) that has been hardened under high temperatures under extreme weight. It won’t help you accomplish any tasks, can be reproduced synthetically and it will cost you more than your months paycheck. In fact, I’ll charge you a year’s paycheck for a big piece.

Interested?

Tiffany billboard

The reason why you should buy that piece of carbon is beautifully illustrated in this Tiffany poster. It is positioned across the Goldman Sachs offices in New York. Every day when a rich banker exits his office at dusk he is reminded that even a busy man like him can get a woman to look at him like that.

Of course I don’t sell you a piece of carbon. I don’t even sell you a beautifully cut diamond. I sell you the promise that the poster holds, a beautiful story. One where you are happy, special and where you are loved.

Now you know why you should buy a Tiffany diamond.

But why should anyone buy your product? And why should they not buy it from your competitor?

Chances are you already are special and remarkable in what you do , but do you communicate this to your customers at the moment they are making their purchase decision? Or perhaps there is something that the market is hot for and could give you a flood of customers, but you aren’t aware of?

Ask yourself a couple of simple questions

  1. What do you do? More importantly, what do you do exceptionally well? When you look at your competitors, what do you excel in. What do they excel in? Make a list.
  2. Who are your customers? What do they want, what do they need? We’ve blogged before on how you can find your target audience. Match their wants and needs to the things you could provide exceptionally well. That will be your niche. You will clearly message the things you do better than anybody else, and you will message it to the people who need that difference the most.
  3. Change the way you do business. Change everything about your business to dominate your niche. Build a profile of your customer that clearly tells you where they hang out, what they read, what they notice. Use this knowledge to advertise where your audience will see your advert, and message your unique benefit clearly, so that they understand they need to check out your business.

If you engage in this type of thinking, you can change the rules of the game. Even a small company can take a big market share from a big company, because you don’t fight them on their turf, but on a turf they haven’t even considered yet.

Marketers who want to sound smart call this ‘developing a unique selling proposition’. That is a fancy term for finding out what people want (that others perhaps overlooked) and how you can deliver on one of their needs in a way that is uniquely yours. You do this every day in many ways: for your spouse, your friends and now for a wider community of clients…

Building win-win relationships

Wednesday, May 5th, 2010 by Lorenz

"I create nothing. I own." - Gekko

Gordon Gekko coined the phrase “Greed is good”. It seemed lost on the wider business community that Gekko was the villain of the piece, a caricature meant to personify everything that is wrong with business. Instead, the mantra was adopted by the Wall Street Journal in its opinion pages and spread like a virus through the business community.

The irony is that it is a bit like Darth Vader’s “Give yourself to the Dark Side” becoming a mantra in our society. Both Vader and Gekko where the antagonists of the story, but somehow, Gekko became the ‘good antagonist’, an anti-hero.

Despite several recessions caused by short term greed that lead to a failure to calculate long-term, often systemic risk, the mantra “Greed is Good” remained alive and well, empowering lawyers who like to argue “Caveat emptor” in court to defend their clients’ dubious business dealings.

Is it wrong for a business to sell you goods they don’t believe in? Goldman Sachs believe it isn’t. And since they sell risk, they might not be entirely wrong.

Still, people are outraged. And with good reason. Instinctively, we know that if you don’t create a win-win situation, you rob society of a chance to grow.

Creating win-win relationships creates powerful ripples through society: you get recommended more, you get more repeat sales, when somebody gives you money for your product and service, they make more money back then they invested. That profit leads to more spending and the economy grows.

Creating win-win relationships is vital for your business. You cannot expect your clients, your customers, suppliers, affiliates and others to be loyal to your brand unless they all stand to win as much as you do.

Greed implies that you eat someone else’s lunch. Somewhere, something in society is lost and someone walks away hungry. Goldman Sachs allegedly made a profit by misrepresenting the potential returns on investment of the risk they sold (the emails suggest this) and created part of the economic collapse.

In the end, this type of greed meant we all had a little bit less.

Now it is time for your business to create win-wins, create the conditions for your growth based on someone else’s growth, and rebuild the economy.

First impressions

Tuesday, May 4th, 2010 by Lorenz

You are taking a walk in the forest, hoping to relax. In the corner of your eye you spot something yellow and black striped. Millions and years of evolution kick in: your hypothalamus sends a message to your adrenal glands and within seconds, your heart beats faster, your sight gets better, your strength improves, your thoughts speed up. You become a mini Bruce Banner, but luckily for you you don’t rip out of your clothes.

Upon inspection you’ll probably find that somebody left a yellow and black jacket behind from their last camping trip. You deplore their fashion sense and move on with your journey.

But what does this have to do with marketing?

Everything.

Based on this first impression, wouldn't you scrutinize what this school teaches your kids?

Our brains are programmed to make instantaneous judgments. We no longer live in an environment where dangerous animals could pose a threat, but we still function as it does.

And that’s why it takes years to build a business but only 1/10th of a second to lose a sale: because or brains are wired to make the most important judgment in a blink of an eye and not to trust the flood of information that comes after that 1/10th of a second. After all, if a cavemen stood there to think about what the yellow and black stripes really could be, he or she could be dinner for some exotic animal.

The truth of this is nicely summed up in the saying: “the suit makes the man”. We all know that “you shouldn’t judge a book by its cover” but in evolutionary terms, if you met another caveman, you had to make a split second decision whether the other was a friend / foe / leader / follower / harmless being, lest not to knocked out stone cold and have your women and food resources stolen from you.

Somehow I don't expect to find many millionaires in this club...

For the purpose of this blog post I wore a seersucker suit for the day. Doormen, cashiers, prospects treated me differently. In the age of casual dress, I was stunned just how much difference a $99 suit that looks just that bit different makes.

First impressions don’t only matter, they define a narrative about you and your business that is hard to alter once it is established. You never get a second chance at making your first impression, so you’d better get it right. And you better not overdo it: make it just enough, leave room to negotiate, get to know each other and define that unique relationship.

Putting on a magnificent suit won’t do the trick every time of course. You don’t know what the first contact will be, so you should cover all your bases.

Not so great first impressions:

This parking lot must be very empty...

I guess they had a drink before making this sign

Intellectual stimulation guaranteed

Intellectual stimulation guaranteed

Time to take some of your own advice

Might be a typo. Or a new religion.

Imagine their attention to detail when cleaning your car

I guess God isn't bigger than your spelling problems

You gotta love experts

Try to look proud when wearing this garment

Somehow I am not surprised

Shop here if you want your computer destroyed

I don't feel unortherised. Great, let's park here.

Hayyp newyears are so hip

Covering all your bases

Have you thought about making a great first impression at your first point of contact? Here’s just a few to consider:

* Business cards
* Stationary
* Emails
* Voice Mails
* Presentations
* Website
* Networking
* Telephone
* Word of mouth
* Trade shows
* Publications
* Ephemera (short lived publications)
* Packaging
* Product
* Place
* Staff
* Location
* Vehicles
* Services
* Products
* Speeches
* Corporate identity
* Advertising
* Public Relations
* Public Affairs
* Civic marketing – give back to the supporting community
* Sales Promotion
* Environments
* Experiences
* Newsletters
* Business forms
* Exhibits
* Signage
* Point of Sale
* Livery – delivery of goods

Malcolm Gladwell wrote an interesting book about the power of thinking without thinking.

A one word marketing plan

Monday, May 3rd, 2010 by Lorenz

CARE.

From that flows everything else. You’ll take greater interest in your clients, you’ll sit down and discuss solutions to their problems, you’ll devise specific answers to the pains they feel and you’ll be able to charge a premium because of your unique value to them.

This month I’ll be writing about marketing basics. But they could all be summed up by that one word.